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Shipping and Returns

SHIPPING

Truck freight items (such as hoods, fenders, roll bars, etc.) are not included in the shipping amount. A Valley Restoration salesperson will contact you about shipping charges for truck freight items. Orders which exceed FedEx/UPS standard handling weight will automatically calculate the shipping at a $0 amount. A Valley Restoration salesperson will contact you about shipping charges for these orders..

 

DAMAGED PARTS & SHORTAGES

Parts that are damaged during shipment are the responsibility of the carrier. All carriers inspect packages at the point of pick up. If your package is delivered damaged, have the person delivering note the damage, especially on truck freight shipments. Then call the shipper to report the damage.

RETURNS 

Here at Mustang Factory, we try to make returns and exchanges as simple as possible. If you are not 100% satisfied with any product you have purchased you may return or exchange it within 45 days. All return shipping charges are the responsibility of the customer. Any returns sent C.O.D. will be refused. All returns, regardless of type, must be accompanied by a copy of the original invoice & have a Return Authorization Number.

To Return or Exchange a Part please contact us to obtain a Return Authorization Number. Our goal is to make your return as quick and easy as possible. This number is necessary to provide you with the best possible service. Please clearly mark the Return Authorization Number on the outside of the package near your return address. Sending a package without a Return Authorization Number will result in a delay in processing or refusal of your package. Always insure your return for it’s proper value to protect yourself against the carrier loosing or damaging your package.

 

SORRY, BUT WE CAN NOT GIVE REFUNDS ON THE FOLLOWING PARTS: electrical parts of any kind, magazines, shop manuals, books and literature, used parts of any kind, any new parts which have been installed or attempted to be installed, any parts not in their original box or wrapper, etc. Fiberglass and sheet metal that has been altered in any way (sanded on, painted, ground on, etc.) may not be returned. Be sure to check the part over thoroughly for shipping damage, workmanship and fit before altering it in anyway. Shipping charges are not refundable unless we clearly sent you the wrong part. Always insure your return for it’s proper value to protect yourself against the carrier loosing or damaging your package.

 

BACKORDERS

 

At Mustang Factory we make every effort to keep backorders to a minimal, but due to supplier problems we may have to backorder an item. All backorders will be cancelled after 30 days or until the customer notifies us that they wish to cancel the order. Mustang Factory also reserves the right to substitute a product of equal or greater value when a back order is possible.

 

 


 


 

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